The Empressionist

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends + holidays) after  your order confirmation email. You will receive another notification once your order has shipped with tracking.

If an order is placed during a new release, sale, or being custom or made to order, it could take up to 14 business days for your item to be shipped due to the high volume of many orders at once.

There could be potential delays if a high volume of orders occur or postal service problems happen that are outside of my control.

Shipping charges for your order will be calculated and displayed at checkout based on the dimensions and weight of the item(s).

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact me via email at [email protected] with your name and order number, and I will look into it for you.

I do not currently offer international shipping, however if you really feel you need it, please email me at [email protected] and I can possibly work something out with you.

Return Policy

If you are dissatisfied with your order, please email me at [email protected] within 30 days of your purchase and I will try my best to accommodate you. All shipping charges are nonrefundable, and not all returns are accepted or guaranteed.

To be eligible for a return, your item must be in the same condition you received it, including any additional items that were received with it, and with the original proof of purchase or receipt.

You will also be responsible for the cost of shipping for the return.

Items sent back to me without a return request will not be accepted. I reserve the right to refuse service and/or limit quantities to anyone at my discretion.

Please inspect your order upon arrival and contact me immediately at [email protected] with pictures if the item is defective, damaged, or if you received the wrong item so that I can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, I cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once you submit a return request to [email protected] and I accept it, I will notify you once I’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original form of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.